Customer Service

By your side for over 100 years! A dedicated team to support you every day: preventive and corrective maintenance, retrofit, hotline, service contracts. Because your performance and satisfaction are at the heart of our commitment.

Traveling technical sales representatives

Your dedicated point of contact

Geographic coverage by region and by customer

Maintenance technicians

Maintenance operations in France and abroad

Guaranteed availability with workshop support

A back office team

On-site liaison for our technical sales representatives

Your single point of contact for spare parts requests, troubleshooting, and order tracking…

The full range of technical support

Automation and electrical design office

Mechanical design office

Process design office

An international presence

Wherever our installations are in production, our experts are on hand.

Maintenance, technical assistance, audits, performance optimization, retrofits, and spare parts supply: our teams support dairy manufacturers in more than 30 countries.

Our Services

Corrective and preventive maintenance

Scheduled or emergency interventions to ensure the performance and reliability of your equipment.

Retrofit / Revamping

Modernization of your installations to improve efficiency, extend their lifespan, and incorporate the latest technologies.

Audit

A comprehensive technical analysis of your equipment to identify areas for improvement and optimize your performance.

Service and maintenance contracts

A tailored solution with regular support and scheduled visits to secure your operations and ensure effective preventive maintenance.

Remote assistance contract

Remote technical support to quickly resolve your issues and limit production downtime.

Training

Practical, tailored sessions to strengthen your teams’ skills on our equipment and solutions.