Customer Service

By your side for over 100 years! A dedicated team to support you day by day: preventive and corrective maintenance, retrofit, hotline support, service contracts. Because your performance and satisfaction are at the heart of our commitment.

Field technical sales representatives

Your dedicated point of contact

Geographic coverage by region and by customer

Maintenance technicians

Maintenance operations in France and abroad

Guaranteed availability with shop floor support

A back office team

On-site liaison for our technical sales representatives

Your single point of contact for spare parts requests, troubleshooting and order tracking…

Technical support functions

Automation and electrical engineering

Mechanical design and engineering

Process design and engineering

An international presence

Wherever our installations are in operation, our experts are on hand to assist.

Maintenance, technical assistance, audits, performance optimization, retrofits, and spare parts supply: our teams support dairy manufacturers in more than 30 countries.

Our Services

Corrective and preventive maintenance

Scheduled or emergency interventions to ensure the performance and reliability of your equipment.

Retrofit / Revamping

Modernization of your installations to improve efficiency, extend their lifespan, and incorporate the latest technologies.

Audit

A comprehensive technical analysis of your equipment to identify areas for improvement and optimize your performance.

Service and maintenance contracts

A tailored solution with regular support and scheduled visits to secure your operations and ensure effective preventive maintenance.

Remote assistance contract

Remote technical support to quickly resolve technical issues and limit production downtime.

Training

Practical, tailored sessions to strengthen your teams’ skills on our equipment and solutions.